Warranty Policy

 

VEEFA Limited Warranty 

At VEEFA, we are committed to providing reliable electric bikes and dependable customer support. This Limited Warranty applies to new VEEFA electric bikes, parts, and components purchased directly from VEEFA or an authorized VEEFA retailer and delivered within the United States or Canada.

This warranty covers manufacturing defects in materials and workmanship, subject to the terms, conditions, exclusions, and claim procedures below.

1. Warranty Period

The warranty period begins on the date the original retail buyer receives the product.

Electric Bikes and Covered Components

VEEFA warrants the following products and components for one (1) year from the original delivery date:

  • Electric bike frame
  • Motor
  • Battery
  • Controller
  • Display
  • Throttle
  • Charger
  • Wiring harness and electrical connectors
  • Pedal-assist sensor
  • Front fork
  • Handlebar, stem, and headset
  • Brake levers and brake calipers
  • Crankset and bottom bracket
  • Wheel hubs and rims
  • Derailleur and shifter
  • Kickstand
  • Lights
  • Seatpost and saddle
  • Hardware included with the original VEEFA electric bike

The warranty applies only to defects in materials or workmanship. It does not cover normal wear, cosmetic damage, or damage caused by improper use, maintenance, storage, assembly, or modification.

Battery Coverage

The original VEEFA battery is covered for one (1) year from the date of original delivery.

Normal reduction in battery capacity over time and with use is not considered a manufacturing defect. Battery performance may be affected by temperature, storage conditions, charging habits, riding conditions, rider weight, terrain, and use.

2. Accessories and Replacement Parts

Accessories and replacement parts purchased separately are covered against manufacturing defects for ninety (90) days from the date of delivery, unless a different warranty period is expressly stated on the product page or provided in writing by VEEFA.

Accessories, replacement parts, and components installed on a VEEFA electric bike must be compatible with the product and installed according to VEEFA's instructions. Damage caused by incompatible or unauthorized parts is not covered.

3. Items Not Covered

  • Normal wear and tear.
  • Tires, inner tubes, spokes, brake pads, brake rotors, chains, sprockets, freewheel bodies, bearings, grips, cables, cable housings, rubber parts, and other consumable or wear items.
  • Scratches, paint loss, dents, rust, or other cosmetic damage that does not affect functionality.
  • Damage caused by improper assembly, installation, adjustment, maintenance, cleaning, or storage.
  • Failure to follow the owner's manual, safety instructions, or product warnings.
  • Misuse, abuse, neglect, accidents, collisions, or theft.
  • Stunt riding, racing, jumping, or other abnormal use.
  • Use beyond the product's intended design or recommended riding conditions.
  • Water damage, corrosion, or exposure to excessive moisture.
  • Exposure to extreme heat, cold, fire, flooding, storms, or other natural disasters.
  • Unauthorized modification, alteration, repair, or software changes.
  • Use of an incompatible charger, battery, accessory, or replacement part.
  • Overcharging, improper battery storage, or battery damage caused by failure to follow charging instructions.
  • Damage caused during customer-arranged return shipping.
  • Products purchased used, secondhand, or from an unauthorized seller.
  • Products with the serial number removed, altered, or made unreadable.
  • Labor, assembly, disassembly, inspection, or service performed by a third party unless authorized by VEEFA in writing.
  • Products used for commercial rental, delivery, courier service, resale, fleet operation, or any other commercial purpose unless expressly approved by VEEFA in writing.

4. Warranty Remedy

If VEEFA determines that a covered product or component has a manufacturing defect during the applicable warranty period, VEEFA may, at its discretion:

1.    Repair the defective product or component;

2.    Replace the defective product or component with the same or a comparable product; or

3.    Provide an appropriate replacement part or other reasonable remedy.

Replacement parts may be new, refurbished, or functionally equivalent. The replacement product or part will be covered only for the remainder of the original warranty period. A repair or replacement does not restart or extend the original warranty period.

VEEFA will determine whether a problem is covered by this warranty after reviewing the information, photographs, videos, and other documentation provided by the customer.

5. Warranty Claim Procedure

To submit a warranty claim, contact VEEFA Customer Service at support@veefabike.com.

Please include:

  • Customer name and contact information.
  • Order number or proof of purchase.
  • Product model.
  • Product serial number, if available.
  • Date of purchase and delivery.
  • Description of the issue.
  • Clear photos and/or videos showing the problem.
  • Any additional information requested by VEEFA.
  • Do not ship a product or component to VEEFA without receiving written authorization and shipping instructions from VEEFA in advance. Unauthorized shipments may be refused or returned at the customer's expense.

VEEFA may require the customer to perform reasonable diagnostic steps before approving a warranty claim.

6. Shipping and Service Costs

For an approved warranty claim within the United States or Canada, VEEFA will determine whether replacement parts, repaired products, or replacement products will be shipped at VEEFA's expense.

Unless otherwise required by applicable law or expressly approved by VEEFA in writing, the customer is responsible for:

  • Labor or service performed by a third party.
  • Disassembly or reassembly costs.
  • Shipping costs for products returned without prior authorization.
  • Shipping costs related to claims that are not covered by this warranty.
  • Damage or loss caused by customer-arranged shipping.

VEEFA is not responsible for personal items, accessories, packaging materials, or other items sent with a returned product unless VEEFA has specifically requested them.

7. Original Purchaser and Transferability

This warranty applies only to the original retail purchaser who purchased the product new from VEEFA or an authorized VEEFA retailer.

The warranty is not transferable to a subsequent owner or purchaser of a used product.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the remedies described in this warranty are the exclusive remedies available under this warranty.

VEEFA is not responsible for incidental, indirect, special, or consequential damages arising from the use of, inability to use, or failure of a VEEFA product, except where such limitations are prohibited by applicable law.

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, territory, or country.

9. Relationship to the Return Policy

This Limited Warranty applies to manufacturing defects and product failures covered by the terms above.

Returns for personal preference, unused products, shipping damage, missing items, or other situations covered by VEEFA's Return Policy are handled according to the applicable Return Policy. Please review the VEEFA Return Policy for return eligibility, time limits, shipping costs, and restocking fees.

10. Questions

For questions about this warranty or to start a warranty claim, please contact:

VEEFA Customer Service
support@veefabike.com